If you believe Essential Personnel has not correctly looked after your personal information, or feel you have not been treated fairly or with respect or any other concerns please express your concern about it so we can fix the problem quickly and privately.
It is your right to be able to make a complaint or provide feedback whether positive or negative, without it affecting the services and supports you receive.
If you feel you have not been treated fairly or with respect, or have any other comments and would like to contact us, please use the feedback form below so we can assist quickly and privately.
The NDIS Quality and Safeguards Commission
If you feel unsafe or are unhappy with the quality of your supports and services – you can also contact the NDIS Quality and Safeguards Commission about your concerns. The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. It is always okay to speak up.
The Complaints Resolution and Referral Service
The Complaints Resolution and Referral Service is a free service that can help you sort out complaints if a government-funded disability employment or advocacy service is not meeting the Disability Service Standards.